Customer Service
For your own safety, please cooperate with us as following:
1. For all my guests, please check in on your own name . Don’t change the Number of Accommodation Persons. If more person want to stay here, please contact the service center.
2. Excessive drinking, fighting, gambling, drug addicting, prostitution and other activities against the Law are forbidden here.
3．Please don’t keep your guest overnight, and rooms are not allowed to change without permission of Rainbow.
4. Visitors to our guests must show us your ID and make a record in the service center. Receiving time here is from 8:00 to 23:00. Visitors must leave the guests’ room before 23:00， but guests can meet your visitors in the hall after 23:00.
5. Flammable, bomb, chemist and guns are not allowed to be taken into Rainbow.
6. Please don’t shout and make noise in public.
7. Take good care of your children.
8. Following the guiding of our security guards. Driving and parking your cars under the rules. Drive your car in the yard under the speed of 5Kilos per hour. Don’t ride children bicycles, roll skating, play ball games and other activities in the yard.
9. Don’t use gas or electronic devices in the room.
10. No smoking in the elevator room and in bed. Please keep your litter.
11. Without the permission of our security department, please don’t put in copy machine and fax machine etc.
12. Don’t put your belongs on the Exit and the fire protection facilities. Fire protection facilities are not allowed to be moved.
13. Fire accident that caused by our guests who didn’t obey the rules of our hotel will be responsible for the accident. For serious outcomes, the one will be caught by the Department of Law and Politics.
14. There are safety boxes in the Service center. It’s free for our guests. Your cash and belongs can be put into the safety boxes, so please don’t leave them in your room. If anything happened to your belongs, It’s not our fault.
15. These rules are approved by Beijing Fie Protection Commission and supervised by the security department of our hotel.
16. for those that against the rules of security administration, security department of our hotel has the rights to punish them and they can be delivered to the Public Security Department.